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Care-Centred Change Management

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Navigate uncertainty, support people well, and lead practical, care-centred change that is thoughtful, sustainable, and built to endure.

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WHATĀ OUR COURSE OFFERS

  1. Foundations of Care-Centred Change

    1. What Is Care-Centred Change?

      1. Beginning with Care
      2. What We Mean by Care in Times of Change
      3. VIDEO: Care-Centred Change, in Brief
      4. Why Care Strengthens Change
      5. Noticing the Difference
      6. Reflecting on Your Change Practice
      7. What Becomes Possible When Care Leads

    2. Why Change Efforts Break Down

      1. When Change Starts to Unravel
      2. Understanding Change Fatigue
      3. VIDEO: Why Change Can Lose Its Way
      4. Learning from a Change That Struggled
      5. When Trust and Communication Fray
      6. Spotting the Signs Early
      7. What Breakdown Can Teach Us

    3. Care, Trust, and Organisational Readiness

      1. Readiness Begins Beneath the Surface
      2. Trust as the Ground Beneath Change
      3. VIDEO: Signals of Readiness
      4. Reflecting on Readiness
      5. Capacity, Strain, and the Conditions for Change
      6. Checking the Conditions
      7. Reading Readiness with Care

    4. Principles for Humane Change

      1. Anchoring Change in Care
      2. Clarity, Consistency, and Openness
      3. Participation, Reflection, and Accountability
      4. VIDEO: When Principles Pull in Different Directions
      5. Bringing a Principle into Practice
      6. Creating Your Care-Centred Checklist
      7. Holding a Stronger Foundation

  2. Preparing People and Organisations for Change

    1. Assessing Readiness for Change

      1. Beginning with What Is Already There
      2. Looking Closely at Readiness
      3. What Readiness Can and Cannot Hold
      4. A Brief Pause Before We Begin
      5. Reading the Room
      6. Naming What Is Present
      7. Knowing Where You Are Starting

    2. Understanding Capacity and Constraints

      1. Working with What People Can Carry
      2. Capacity Is More Than Resourcing
      3. Planning Within Real Constraints
      4. What Capacity Really Means
      5. Mapping What Is Possible
      6. Designing with Constraints in Mind
      7. Planning with More Honesty

    3. Preparing Leaders to Lead Well

      1. How Leaders Set the Tone
      2. Leading with Steadiness in Uncertain Times
      3. Credibility, Openness, and Follow-Through
      4. Leadership in Moments of Change
      5. Noticing Leadership Signals
      6. Supporting Leaders to Show Up Well
      7. Leading in Ways People Can Trust

    4. Creating the Conditions for Participation

      1. Making Participation Real
      2. What Meaningful Participation Requires
      3. From Consultation to Shared Engagement
      4. Participation That People Can Feel
      5. Testing the Quality of Participation
      6. Designing for Better Engagement
      7. Creating Space for Real Involvement

  3. Designing and Delivering Change with Care

    1. Co-Designing Change Processes

      1. Shaping Change Together
      2. What Co-Design Makes Possible
      3. Designing with People, Not Around Them
      4. Co-Design in Practice
      5. Rethinking How Change Gets Designed
      6. Planning a Co-Design Moment
      7. Building Change with Others

    2. Communication That Builds Confidence

      1. Speaking Into Uncertainty
      2. What Clear Communication Can Hold
      3. Communicating with Honesty and Care
      4. What People Need to Hear
      5. Rewriting a Change Message
      6. Building a Better Feedback Loop
      7. Communicating in Ways That Build Trust

    3. Responding to Resistance with Care

      1. Listening to What Resistance Is Saying
      2. Resistance as a Signal, Not a Failure
      3. Working with Emotion During Change
      4. A Different Way to Understand Resistance
      5. Reading Beneath the Reaction
      6. Responding with Care and Clarity
      7. Staying Open When Change Gets Hard

    4. Making Decisions with Clarity and Accountability

      1. Making Decisions People Can Follow
      2. Clarity in Roles, Timelines, and Responsibility
      3. Accountability That Supports Follow-Through
      4. Decisions That Hold Together
      5. Untangling a Decision Pathway
      6. Building a Clearer Decision Map
      7. Creating Clarity People Can Work With

    5. Managing Pace and Preventing Burnout

      1. Moving at a Pace People Can Sustain
      2. What Happens When Change Moves Too Fast
      3. Pacing Change with More Care
      4. Why Pace Matters
      5. Spotting Pressure Points
      6. Slowing Down Without Losing Direction
      7. Holding Pace with Greater Care

  4. Sustaining Change Through Learning and Care

    1. Embedding New Ways of Working

      1. Helping Change Take Root
      2. What Helps Change Stick
      3. From One-Off Change to Ongoing Practice
      4. When Change Becomes Everyday
      5. Noticing What Supports New Habits
      6. Strengthening the Conditions for Follow-Through
      7. Supporting Change to Settle In

    2. Reflective Practice and Continuous Learning

      1. Making Space to Learn as You Go
      2. Why Reflection Matters in Change Work
      3. Building Learning into the Process
      4. Learning in Motion
      5. Pausing to Notice What Is Emerging
      6. Designing a Learning Rhythm
      7. Learning as Part of the Work

    3. Measuring What Matters

      1. Looking Beyond the Obvious Measures
      2. What Counts as Meaningful Progress
      3. Measuring More Than Outputs
      4. Measuring What Matters Most
      5. Rethinking a Success Measure
      6. Building Better Indicators
      7. Seeing Progress More Fully

    4. Building Everyday Infrastructures of Care

      1. Making Care Part of the Everyday
      2. What Practical Care Looks Like at Work
      3. Building Support into the Way Work Happens
      4. Care You Can Build Into Practice
      5. Noticing the Supports That Are Missing
      6. Designing a Small Infrastructure of Care
      7. Making Care More Concrete

    5. Closing, Transition, and Renewal

      1. Ending Well, Beginning Again
      2. What Thoughtful Closure Makes Possible
      3. Carrying Learning Forward
      4. The Importance of Ending Well
      5. Reflecting on an Ending
      6. Planning a More Thoughtful Transition
      7. Carrying the Work Forward with Care

WHO THIS COURSE IS FOR

MODULE OVERVIEW

WHAT YOU WILL GAIN

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